1. Planning and budget evaluation and control of the overall performance indicators of the customer service center;
2. Develop customer service quality standards to ensure customer service workflow and standardization;
3. Regularly collect customer feedback, conduct customer demand analysis, improve customer satisfaction, and optimize customer service quality in all aspects;
4. Continuously optimize service processes and standards to enhance user satisfaction and loyalty of the Best Express brand.
Bachelor degree or above.5 years of work experience, 3 years and above customer service management experience in the same industry.Familiar with express business and related knowledge.Proficient in office automation, outstanding communication skills.
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