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Community Manager(J9PHV) 30000-60000 收藏 投递简历 主管直聊
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Community Manager(J9PHV)

30000-60000
中国-国内 |1-3年经验 |本科学历
五险一金 发展空间大 公司规模大
2022-05-23 更新被浏览:
郝经理 人事部 聊一聊
最近在线时间:2022-05-22 14:05
1份简历投递
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地址:德国
职位描述
到岗时间:随时 婚况要求:已婚

职责描述: Key responsibilities - Responsibile for EU Loyalty planning and operation - Send and consolidate NIO points - Create Budget and monitor the NIO points spending progress - Responsible for Cross regional events and UGC generation - Plan and execute pan european events - Help finding european volunteers and users for big events - Support local team to generate more UGC - Support local operation teams to increase user satisfaction - Follow up On bad ratings and monitor the progress - Creates weekly report On the User satisfaction of EU - Support local operation teams to localize user journey - Support local operation teams to design EU wide APP functions 任职要求: Qualification: - 5 years of work experience with 3 years of community experience preferred. - Strong experience managing fast scaling and highly user centric customer support teams a ideally in a community or premium lifestyle environment. - Can adapt quickly to changes and new challenges. - Understands user journey, service design, experience design and product design. - Experience in building and scaling Customer Success operations, in a fast-paced start-up environment. - The ability to effectively influence and communicate. - Excellent English written and verbal communication skills. - A passion for NIO and ensuring an outstanding user experience.

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关于蔚来: 蔚来是一家全球化的智能电动汽车公司,于2014年11月成立。蔚来致力于通过提供高性能的智能电动汽车与用户体验,为用户创造愉悦的生活方式。蔚来在上海、合肥、北京、南京、圣何塞、慕尼黑以及牛津等全球多地设立研发与生产机构;在中国市场初步建立了覆盖全国的用户服务体系。 About NIO NIO Inc. is a global smart electric vehicle company. Founded in November 2014, NIO's mission is to shape a joyful lifestyle by offering high-performance smart electric vehicles and being the best user enterprise. NIO has established R&D centers and manufacturing facilities in Shanghai, Hefei, Beijing, Nanjing. San Jose, Munich, Oxford and other places, and has initially set up the user service network with nationwide coverage in China.
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