职责描述： This role is customer-focused, and you will be part of the Business Development Team providing day-to-day support across the following: 1、Managing incoming calls and email enquiries 2、Answering detailed product and service questions 3、Identifying and fulfilling customer needs to achieve satisfaction 4、Handling complaints, providing appropriate solutions and alternatives 5、Keeping records of customer interactions, processing customer accounts and filing documents 6、Reading and learning scripts 7、Compiling reports Ｏn overall customer satisfaction 任职要求： 1、Strong written and verbal communication skills 2、Mandarin Speaking is a must 3、Sound English Speaking is a must 4、Confidence Ｏn the phone 5、Basic data entry knowledge 6、Ability to multitask, prioritise and manage time effectively 7、Ability to retain and recall important information 8、Capacity to work independently and proactively High aptitude for following communication guidelines, procedures and policies