工作职责: · The installation of new and upgrades of existing software. · Patch management for computers and servers. · Computer and server troubleshooting and issue resolution. · The installation and maintenance of printers and other peripheral devices. · Providing systems support for various systems. · Creating change management plans for enhancements and maintenance activities. · Assisting the IT team with establishing and maintaining network security. The skills the IT Generalist will need, or will need to attain include: · Computer skills – Knowledge of computer operating systems (including Windows and MAC) and basic level programming skills. · Experience with such enterprise applications like Active Directory and ERP/WMS/MES. · Experience with GMP requirements that Ensure systems and equipment to comply with GMP requirements. · Customer service skills – Must provide consistent customer service, always ensuring customer satisfaction. · Attention to detail – Cognizant of every detail that goes into network security, software upgrades, and other tasks to avoid potential issues and downtime for company computer systems. · Troubleshooting - Testing systems and evaluating issues to find problems within a computer system and to make repairs as needed. · Multitasking – Ability to work Ｏn multiple items simultaneously when required. · Team player – Collaborating with other IT technical support staff as well as the business. · Organizational skills – keeping adequate and organized files Ｏn systems upgrades and maintenance schedules as well as problem resolutions. Although not required, the tools the IT Generalist will need to use or become familiar with include: · Databases (SQL Server) · Programming languages (Python, HTML, xml, SQL) · Operating Systems (MAC and Windows) · Cloud Technologies (O365 and Azure) · Networking technologies (VLANs, firewalls, VPN, DNS) 任职资格: Education: • Bachelor's (Preferred) Experience: • LAN: 1 year (Preferred) • Network Administration: 1 year (Preferred) Benefits: • 401(k) • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance