Develops and executes Operational strategy to drive growth and financial results while ensuring customer satisfaction within a highly matrixed organization. Responsible for managing team activities, coordinating with industry team leads across the organization, driving process efficiencies, and managing the certification delivery process. Assures team meets overall financial targets (revenue, profit, enterprise value, etc.) and non-financial objectives (TAT, Throughput, etc.) while ensuring quality and customer satisfaction. Has a deep knowledge of the strategies and needs of the customer and competition in order to provide the right services, understand what capabilities are needed within the organization to build and to successfully align resources. Responsible for leading a high performance culture by managing the performance, development and engagement of team members, and assuring team is aligned with the overall enterprise strategy. Responsible for leading and collaborating with multi-functional teams to drive initiatives to provide broader and enhanced service offerings. Collaborates with global delivery teams to continually improve the certification delivery process. • Develops, executes, and implements operational strategy to drive program growth while ensuring customer satisfaction through a deep understanding of the customer needs. • Manages global team of certification decision makers (currently based out of China, USA, and Mexico). Responsible for reporting and forecasting, workflow overviews, workload distribution, and coordinating with divisional certification teams. • Coordinates certificate delivery teams for the issuance of CB Scheme Certificates, European Marks, and other global certification schemes. • Drives development and adoption of Key Performance Indicators (KPIs) to measure and improve team performance. • Continually assesses and works to improve certificate delivery processes.Takes ownership of overall certification process and results. • Drives a high performing team by managing the performance and development of team members. Operates effectively in the UL matrix to actively support and drive high performance culture changes, transformation efforts, and people engagement. Holds team and self accountable for results, defines accountabilities and establishes performance objectives and metrics to execute strategy. Develops and coaches by providing training, career counseling, feedback, guidance to drive high performance and morale. Ensures understanding of and compliance with all established policies and requirements. • Communicates and exemplifies UL's Mission and Vision. Leads, promotes and embraces change for self and team. Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors employees to do the same. • Must be willing to take morning and night meetings as necessary to be able to lead and communicate with international teams (teams based in Americas, Europe, and Asia). • May support the development of local certification programs or National Certification Body operations. • Performs other duties as directed. Job Requirements:  • University degree (equivalent to a Bachelor degree) in Business Administration, Management, Engineering or related field plus generally ten years directly related experience, including at least five years of relevant management/leadership experience. • Solid experience as lead or participant in cross-functional or global projects, or worked in multiple functions or regions. • Experience in leading international teams and collaborating in a matrixed organization is preferred. • Lean Sigma Black Belt or Lean Leadership Training or other process improvement experience is preferred. • Experience in data analysis and establishment of Key Performance Indicators (KPIs) preferred. • Demonstrates an advanced understanding of how decisions impact business results, management concepts such as effectively building a diverse team and planning and thinking strategically.