Job Responsibilities: 1. 通过电话/在线等形式，处理客户的咨询类问题提供清晰有效的服务;Handle customers‘ consulting problems through telephone/online and other forms, and provide clear and effective services; 2. 根据每位客户的性格和情景采用不同的沟通方式，主导沟通过程;According to the personality characteristics of different customers, adopt different communication methods; 3.遵照流程但不局限于现有流程，站在客户角度为其提供卓越的服务; Follow the process but not Ｏnly the service process, provide personalized service to customers 4. 能够预测并发现客户潜在的问题，提前为客户解决，减少用户后期的来电;Be able to predict and discover potential problems of customers, solve them for customers, and reduce calls from users in advance; 5 保证服务质量，善于总结和归纳问题，并提出解决问题方法。Guarantee service quality, summarize and solve problems, and summarize experiences. Total requirements: 1. 学历不限，有客服经验者优先；Education is not limited, those with customer service experiences are preferred; 2. 精通中英文双语，沟通表达清晰，能够听取用户的声音和意见，理清客户需求，并能够表达建议的解决方案；Proficient in both English and Chinese, be able to get the needs of users, offer solutions and express clearly ; 3. 具有良好的沟通能力与服务意识；Have good communication skills and service awareness; 4. 良好的情绪管理能力和应变能力;Good emotional management ability; 5. 能够适应晚班工作，协调与其他同事的工作时间。Able to adapt to night shift work and coordinate the working hours with other colleagues.
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